From reactive to proactive sales with CRM
Fayard manages their many business relationships with Dynamics 365 CRM. Through the solution, the company has streamlined their sales processes, which has benefited the business.
The new sales processes create an overview that has given Fayard a more long-term perspective on their customers' businesses. For example, they now have full visibility on when customers receive service, and a business flow that reminds them when to reach out to customers again.
Fayard's benefits from the collaboration:
Growth through efficiency
Overview and proactive sales
Improved cross-team collaboration
An optimization of the sales processes
Through a phased implementation of Dynamics 365 CRM, Fayard has established a deeply integrated solution that brings significant business value.
Fayard works in a highly project-oriented manner, and the implementation has been streamlined for everyone involved in the project.
"The customer record contains all the necessary information. We can get things done much faster. This allows us to grow without having to hire more resources, and that's exactly what we've done."
A strongly anchored CRM solution
To achieve the value-creating overview, the solution needed to be anchored within the organization. Fayard achieved this through a step-by-step implementation. The solution has since been expanded with the help of Fayard’s dedicated consultants.
"The collaboration works really well today, as we simply pick up the phone and call. We reach out to the people who have been involved from the start. They understand how we think and work."
About Fayard
Fayard repairs ships from around the world. With over 100 years of experience, the company places a strong emphasis on quality.
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Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.