SCIA
SCIA is an international software company active in the construction industry based in Hasselt, Belgium.
Transform your service operations with a digital common thread connecting every department.
Running a service business can feel like climbing a mountain with a team that's all over the place. Are your departments in sync, or stuck in silos? Does vital information flow freely across teams to deliver great service? Too often, the answer is “no.”
The service industry faces unique challenges—rising customer expectations, a shrinking pool of talent, and increasing product complexity. These pressures can hinder productivity, decision-making, and customer satisfaction without proper collaboration and access to key data.
That’s where an integrated workflow becomes your guide, bridging gaps and helping your team move as one. Connecting departments with a digital common thread empowers them to tackle today’s competitive service landscape together.
With the right tools, guidance, and strategy, we help service companies to:
Enhance decision-making
Picture your team having all the right data at their fingertips when making critical decisions. An integrated digital common thread connects your departments, delivering real-time insights to support proactive service delivery. Your teams will be equipped to provide faster resolutions, better resource allocation, and a more seamless customer experience.
Improve the customer experience
This integrated approach enhances communication, streamlines workflows, and fosters a data-driven culture, ultimately boosting overall business agility. By optimizing processes and enabling faster response times, you can elevate customer satisfaction, build loyalty, and strengthen your brand’s reputation.
Improve workload efficiency with Copilot (AI)
Endless paperwork, scheduling demands, and reporting duties can overwhelm even the most experienced service teams. Copilot helps you conquer these challenges by automating repetitive tasks, freeing your team to focus on strategic, high-impact work. Beyond boosting efficiency, Copilot empowers your workforce to channel their energy into delivering exceptional customer experiences.
Learn from other service companies
Technord
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Bentax
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Guldager
Discover how Guldager enhanced its water treatment services with Dynamics 365 Field Service, improving efficiency and customer satisfaction.
Joulz
In an energetic collaboration with Joulz 9altitudes has implemented a robust Digital Platform to support Marketing, Sales, Customer Service, Project Operations, and more.
Marius Pedersen
Marius Pedersen implemented Microsoft CRM in collaboration with 9altitudes. The benefits came quickly. And the solution also has a clear business value today. Learn how.
A step by step journey focused on your needs
Our capabilities within the service industry:
Let our trusted advisor guide you
Our trusted advisors guide you in the climb towards digital transformation. We start by understanding your vision, helping you map out the best route to reach your destination. Along the way, we’ll challenge your choices, ensuring you’re always on the strongest path forward. From the first step to the summit, we’re with you—empowering you to scale new heights with confidence and reach the peak of your potential safely and successfully.
We have guided these service companies
Get in touch
Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.