Replacing a fragmented IT landscape

Focus on member centricity & operational excellence

The AOb needed to take steps in the area of CRM. The existing CRM platform was no longer sufficient. The organization's focus is therefore entirely based on member centricity and operational excellence. A focus that the existing IT landscape could no longer support. The fragmented landscape had to be replaced by the latest technology and the best solution for their processes. AOb opted for a fully integrated cloud solution for all their administrative processes.

The total solution 9A Membership Management, specifically developed for member organizations such as trade unions, was chosen by AOb.

A digital common thread

Creating connected departments and adding extra solutions

9altitudes has implemented a fully digital platform, including our 9A Membership Management add-on, to create a connected (intranet) environment, the Member Portal, and the option to register for training courses online (member add-on), Marketing, Relationship, Contact, and Case Management with Microsoft Dynamics 365.

We do this together with the amazing team at AOb. Creating these digital solutions requires collaboration, and after years of working together, we can say that there is a great partnership between the AOb and 9altitudes teams.

Almost all departments are connected, as you can see on the image showing the digital common thread.

View the used products

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About AOb

With over 87,000 members, the AOb is the largest education union in the Netherlands. It represents the interests of its members in all sectors of education. The AOb (General Education Union) is a union for education staff working in primary education, secondary education, secondary vocational education, colleges, and universities.

The union has more than 350 employees and is affiliated with the largest employee organization in the Netherlands, the FNV.

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Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.