Maximize the value of your investment
With our combined Service Management and Customer Success approach, we ensure your solution not only runs reliably, but also evolves in line with your business needs. You get structure, transparency, and continuous progress.
Structure, oversight, and long-term value
We ensure clear roles, responsibilities, and governance across your digital platform. With regular status meetings, structured follow-up, and one dedicated point of contact, we create a strong link between business, IT, and vendors.
At the same time, our Service Managed team works proactively to help you get the most out of your solution – through ongoing dialogue, adoption support, and input for roadmap planning and prioritization.
Close collaboration and visible progress
We believe in relationships and long-term partnerships. That’s why our approach is characterized by transparency, continuous optimization, and close dialogue. We don’t just work with your platform – we work with your goals and your business.
From reactive to proactive
With us as your Service Management and Customer Success partner, support and development become an integrated part of your business strategy. We drive progress, ensure continuity, and help you get more out of your investment – every day.
Key benefits of Service Management & Customer Success
Structured and accountable
Clear roles, responsibilities, and governance ensure smooth coordination between business, IT, and suppliers with a single point of contact for efficient management.
Proactive approach
Ongoing collaboration focused on adoption, user experience, and business value helps you realize the full potential of your investment.
Long-term partnership
Transparent communication and continuous optimization make support and development integral to your business strategy, ensuring lasting progress and value.
Other services you might be interested in...
Operation & Optimization
It’s essential to have a plan for operations and optimization, including monitoring the system’s health, applying regular updates, and maintaining your environment.
ServiceDesk & Support
With our professional Service Desk and support solution, we ensure that your business keeps running – even when issues arise.
9altitudes as your strategic partner
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
Looking to maximize value and control over your digital platform?
Let’s connect and explore how our Service Management and Customer Success approach can help you achieve clear ownership, structured follow-up, and proactive growth.
Fill out the form, and one of our experts will reach out to discuss your needs.