Reliable support for your digital platform
With our professional service desk and support solution, we ensure your business stays up and running—even when issues arise. Combining strong process management, deep technical expertise, and business understanding, we deliver quick responses, accurate solutions, and peace of mind in your daily operations.
Structured, efficient support
Our support center runs on a professional ticketing system where inquiries are prioritized, assigned, and escalated according to well-defined procedures. This guarantees that critical issues are addressed promptly and nothing slips through the cracks.
In addition to your dedicated team, our support desk is always on standby for urgent inquiries—serving as a gateway to more than 500 subject matter experts. The ticketing system can be integrated with your internal platforms, including Microsoft Azure DevOps, for a seamless workflow.
Focus on quality and progress
We work with quality assurance for every request and proactive follow-up, so we don’t just resolve issues – we also prevent them. With us, you don’t just get support – you get a partner who understands your business and your platform.
Turn support into a strength
Our servicedesk is more than reactive assistance – it’s a vital tool in your daily operations. With us as your partner, you get a robust and scalable support solution that ensures stability, efficiency, and value in your Dynamics 365 setup.
Key benefits of ServiceDesk & Support
1st Level / Dispatch
When a case requires additional expertise or resources, you escalate it to our 1st Level team. We take over promptly, ensure proper prioritization, and handle the issue efficiently—or escalate it to the appropriate level without delay.
Dedicated customer teams
A dedicated team of consultants stays closely aligned with your solution and evolving needs, ensuring consistent support and expert guidance whenever you need it.
2nd and 3rd Level Expertise
In-depth knowledge and experience across digital solutions from both Microsoft, PTC, and Tulip.
Advanced Partner Support
As a PTC Platinum Partner and Microsoft Solution Partner, we provide advanced support that goes beyond traditional FastTrack services—offering deeper project expertise, faster escalation paths, and tighter alignment with vendor best practices.
Other services you might be interested in...
Operation & Optimization
It’s essential to have a plan for operations and optimization, including monitoring the system’s health, applying regular updates, and maintaining your environment.
Service Management & Customer Succes
We ensure that your digital platform not only runs smoothly – but also evolves in line with your business.
9altitudes as your strategic partner
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
Need a reliable support setup for your solution?
Whether you're looking for faster issue resolution, structured processes, or a partner who understands your business – we're here to help.
Fill out the form, and we'll contact you to discuss how our service desk and support model can bring peace of mind to your daily operations.